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ERP system - effective method business management, which helps to manage the workflow as a whole, plan the activities of individual business elements of the enterprise, and improve the operation of all production facilities.

You will learn:

  • What is an ERP system and when is it needed.
  • What are the advantages and disadvantages of an ERP system.
  • What functions does the ERP system perform in the enterprise.
  • How to choose an ERP system.
  • How to properly implement an ERP system in an enterprise.
  • What kind of training is needed for personnel who will work with the ERP system.
  • What determines the cost of an ERP system?

What is an ERP system and when is it needed?

To better understand the meaning of the ERP system, it is not enough just to know the decoding of these letters (Enterprise Resources Planning) and the translation of this definition into Russian (enterprise resource planning), it is better to study the history of its occurrence.

At the end of the 20th century, mass business process automation: PCs were rapidly spreading, programs for financial and accounting, electronic document management, checking the functioning of machinery and equipment were developed for them.

The difference in business principles was not only in the digitization of information, but also in the emergence of new methods for analyzing and exchanging data, combining initially different types information. The result of this was the opportunity to see the entire work of the enterprise as a whole and to analyze the functioning of its individual areas (the work of the main production, warehouse, accounting). The information obtained allowed us to more intelligently distribute the use of production capacity and make the right decisions.

It was this way of doing business that was called ERP, and the software used for this purpose was defined as an EPR system.

Thus, all programs designed for accounting, personnel management, etc., are parts of the ERP system, while CRM (customer relationship management system) also refers to ERP and translates as "customer relationship management system."

All of the components listed above are currently basic configuration ERP systems are often used as standalone programs. For example, only accounting can be automated at an enterprise, while all other information is stored in various programs of the standard MS Office package.

There is no point in arguing about whether CRM and electronic accounting are components of an ERP system, however, it is clear that over time, the level of automation of business workflows will only grow along with the number of software licenses sold, as well as the volume of services for installation and further maintenance.

In a situation where the company started its activities quite recently, there is no need for deep automation of work processes. Documents can be prepared in standard computer applications, and the director will be able to clarify the necessary information from one of the staff. However, along with the expansion of the entire business, the number of operations, documentation, and employees increases, which entails the need to store and analyze all information in electronic form.

If the company as a whole does not use an ERP system, then, as a rule, all information is stored randomly, which makes it difficult to find it. Sometimes there are situations in which the work of the ERP system is established only in some separate division.

What functions does the ERP system perform in the enterprise

The functionality within which it is possible to use an ERP system depends on the scale and direction of a particular company, the specifics of its work, but in general it should be aimed at general business management. The standard functionality is:

1. Production

  • drawing up specifications for manufactured goods or services provided to calculate the volume of necessary consumables and hours of work of employees;
  • planning and managing the work of the company at various scales: from a specific production equipment and ending with entire divisions.

2. Finance

  • drawing up plans for the use of the organization's financial resources and tracking results;
  • current accounting, accounting for taxes and other payments to the budget and extra-budgetary funds, financial reporting and controlling;
  • work with company assets, which include cash in bank accounts, securities, fixed assets (for example, real estate).

3. Logistics

  • management of the supply of materials and shipment of finished products: maintaining a database of contracts and counterparties, drawing up plans and reports on goods in stock, etc.;
  • preparation of data on all necessary consumables in order to fulfill previously calculated production standards.

4. Frames

  • personnel records and maintaining timesheets, drafting staffing, payroll preparation;
  • search and registration of employees;
  • preparing workforce plans.
  • drawing up plans for the sale of products;
  • preparation and implementation of advertising campaigns and marketing communications;
  • calculation of prices for manufactured products, development of discount programs, sales, etc.

6. Projects. Reporting

  • presence in abundance standard forms reporting in all areas of the organization's activities, as well as the ability to create additional reports;
  • verification and performance analysis enterprises;
  • development of a general policy for the work of the organization, including the setting of deadlines for each of the tasks set, the calculation of the resources required for these purposes (cash, materials, working personnel).

ERP-system in the enterprise: 4 stages of implementation

A full-fledged implementation of an ERP system in an organization can take from a couple of weeks to several years (depending on the volume and scale of the company's activities). At the same time, both the company's own IT specialists and employees of the developer company can install the ERP system.

The implementation of an ERP system can be divided into the following steps:

Stage 1. Primary organization

The stage in which tasks are defined, goals are set, after which a technical project plan.

Stage 2. Project development

Further, the work of the enterprise is studied: development plans, production processes. This information is the basis for selecting the structure of the ERP system, as well as for making adjustments to the technical plan (if necessary).

Stage 3. Project execution

The procedure for implementing business processes in the enterprise will be based on the installed ERP system, so at this stage it is necessary to transfer data from the accounting systems that were used earlier to the ERP system, unify them with each other. In a situation where it turns out that the modules of the ERP system are not enough for a given enterprise, at this stage it is possible to refine it. Upon completion of the installation, the basic principles of the ERP system are brought to the employees of the organization and trial tests are carried out.

Stage 4. Commissioning

On the final stage you can find and fix problems that arise during the operation of the ERP system.

What methods are used to implement an ERP system

The following methods can be used to implement an ERP system:

  1. Phased implementation, when the implementation of the ERP system is carried out in turn in some interconnected processes, which minimizes risks of problems.
  2. "Big bang" - the entire system is installed at once. This approach can be used in a small organization with simple manufacturing processes. At the same time, special attention should be paid to the testing stage in order to identify all possible mistakes in the operation of the ERP system.
  3. Deployment is a partial installation of software with subsequent distribution to other enterprise structures. On a separate site, the deployment method can be applied both in stages and simultaneously, since, in general, the risks of unsuccessful implementation are small.

The choice of the method of implementing an ERP system for each enterprise should be made very carefully, by analyzing the possible costs, as well as taking into account the experience of other companies.

Who trains staff about what an ERP system is

Explaining the basics of working with an ERP system is one of the most difficult stages of its implementation. Doing business using an ERP system can change business processes in an enterprise, which entails the need to carry out on a par with official duties as well as the functionality associated with the use of this software package. Thus, the main point for the company's management is to prepare the staff morally to work with the ERP system.

When implementing an ERP system, there may be a problem with the lack of desire among ordinary employees to learn how to work with it, because such automation makes the work of management easier. In this situation, the way out is the transfer of such workers to other positions. Most of the staff, as a rule, thinks in the future and understands the need for training in order to use the acquired knowledge in work.

From the quality of the learning will depend on the efficiency of using the ERP system. Employees should have a good understanding of the basics of its work and have the appropriate motivation, because if the staff does not understand for what purposes such innovations are used, then the results of the implementation of the ERP system will not be noticeable. Thus, employees should understand that the use of this software package can be an important lever to improve the efficiency of the entire enterprise.

Training employees in the basics of working with an ERP system should begin in advance. You can conduct an internal advertising campaign, prepare accessible information about the goals that will be achieved after the start of using this software package. In a specially developed document - "Personnel Training Strategies" - this task is designated first. In this document, all employees of the enterprise are divided into groups depending on the amount of necessary training activities, and all other training steps are listed.

As a rule, several groups are allocated into which the entire staff is divided. For example, a separate group can be distinguished company management and middle managers who will directly manage the operation of the enterprise and make the necessary decisions. Another group is that part of the users who perform the main functionality in working with the ERP system, without delving into the details of business processes, but having deep knowledge of the software package. And the third group is the main part of the employees who will enter the primary data into the program.

The first two groups should be trained by employees of the organization that developed the ERP system, while the bulk of the personnel from the third group can learn the basics of the program remotely or through colleagues who have already received the necessary knowledge.

Training can be carried out both in the training centers of consulting agencies, and directly at the enterprise. In some cases, the developers of the ERP system determine the obligatory condition for obtaining the appropriate certificate from employees of the second group.

Consulting agencies enter into agreements with major vendors such as SAP, Microsoft, Oracle, Sun, Cisco, which gives them the right to train how to work with the program and issue supporting documents upon completion of training. Information about this can be found on the official websites of such companies. Domestic developers - "Sail" and "Galaktika" - have their own training centers.

ERP system: an example of successful implementation

One of the enterprises engaged in the production and sales of refrigeration equipment - Howe Corporation(USA) – in order to conduct business more efficiently, it decided to implement an ERP system based on a service-oriented architecture (SOA) of the 2nd generation. This made it possible to immediately get results and see the benefits of using this ERP system, since the quality and profitability of all business processes have significantly increased.

This organization got the opportunity to more qualitatively analyze the volume of material reserves and the need for their replenishment. After the implementation of the ERP system, Howe Corporation has everything necessary tools for planning activities both in the short term and in the longer term, which eliminates the use of an unreliable calendar method of planning.

Also, all the possibilities of using the ERP system were evaluated and international company Alfa Laval, which has set itself the goal of achieving improved performance by improving the efficiency of business processes. In one of the Alfa Laval offices in Bulgaria, the Epicor iScala ERP system was used, which helped to carry out a detailed analysis of the use of materials and raw materials, control the timing of their purchase to fulfill the relevant orders, which affected reduction of industrial waste. At the same time, since the ERP system fully automated all business processes, this made it possible to reduce the volume of excess products in warehouses, as well as to minimize downtime in production.

Another company is IO Electronics- can also serve as an example of the successful use of an ERP system. Their goal was to successfully achieve the targets set for the next 4 years.

As the director of IO Electronics said, with the rapid development of activities and the development of other production areas, the profitability of the enterprise can significantly decrease if there are failures in the exchange of information between internal divisions. However, when using an ERP system, all information becomes available online. Upon completion of the task, the ERP system undergoes updates, which allows you to trace the entire production process and see the actual availability of a particular product, as well as avoid an overabundance of inventories in warehouses.

Practitioner tells

How an ERP system reduced the need for working capital by 40%

Sergei Sukhinin,

Since earlier our company did not have an ERP system, it was impossible to quickly note changes in the business process, which entailed a lack of materials for the assembly of finished products, uncoordinated activities of workshops, deterioration in the quality of the final product and increased consumption of raw materials. All these unnecessary costs could only be reduced by implementing an ERP system.

The main activity of our organization is production, so the tasks of automating planning and managing business processes were top priorities. Having determined that an ERP system would help us in solving our tasks, we wanted to achieve such goals as:

  1. Increasing the efficiency of spending working capital.
  2. Reduction of inventories stored in warehouses.
  3. Creation of a production program taking into account the available capacities.
  4. Reducing the level of work in progress.
  5. Creation of a general list of materials used in production.
  6. Improved material rate calculation process.
  7. Increasing the accuracy of procurement plans, which will help reduce the volume of illiquid stocks in warehouses.

Only after the introduction of the ERP system, we were able to correctly plan the volume of materials needed for production based on the analysis of stocks in warehouses, which led to a reduction in working capital costs by 40%. Further, such an analysis helps to purchase only those materials that are necessary for a particular business process. The organizational structure of the company was also optimized, which contributed to the reduction of employees in the production and dispatching department by 50% without compromising the quality of work.

We can sum up the following results of the implementation of the ERP system in our company:

  1. Production balances in warehouses decreased by 60 million rubles.
  2. In all areas of activity, control is carried out based on the results of the analysis of measured indicators. Employees' incomes depend on the work they have done or not done, and they are solely responsible for this.
  3. The purchase of production raw materials and their further distribution to the workshops are fully controlled.
  4. The balance of illiquid materials decreased by 20 million rubles.
  5. The procurement plan has become optimal; changes are made to it in a timely manner if such a need arises.
  6. It became possible to plan the load on production facilities and, accordingly, the number of workers required for this.

What ERP system is in demand among Russian companies

Software systems that currently exist on the IT technology market can be developed by domestic and foreign companies. At the same time, they differ not only in the country of development, but also in the built-in functionality.

Foreign ERP systems, such as programs from SAP, Oracle, PeopleSoft, Sage, Baan, Microsoft Business Solution, can be used in enterprises of any category and are examples to follow. However, when working with such systems in Russia, some difficulties may arise:

  • absence in required quantity specialists trained at the appropriate level for the implementation and further maintenance of the ERP system;
  • the unwillingness of domestic organizations to rebuild established business processes, since foreign management systems have significant differences from those used in Russia;
  • high price implementation.

However, Russian developers are also trying to expand the capabilities of their own software systems in accordance with the needs of customers. Such ERP-systems successfully cope with the tasks set in the case when it is necessary to automate certain areas of the organization's work and it is not necessary to introduce a software package into the work of the entire enterprise as a whole. An example is the software of 1C and Galaktika companies.

11 ERP Implementation Mistakes

To improve the efficiency of the enterprise, installing an ERP system is almost the most expensive and most difficult task. The final price of implementation, as well as the time required for this, will depend on the number of errors that occur in the process.

Mistake 1. Poor planning.

This fact may lead to a misunderstanding of the present and future state of the ERP system, incorrect automation of business processes.

Mistake 2. Superficial analysis of organizations-developers of ERP-systems.

As a rule, the main criterion is low cost, but sometimes developers deliberately underestimate the cost of services in order to test the implementation process on the first customer. Upon such an installation, serious flaws and failures in the system can be identified.

Mistake 3. Misunderstanding the needs of the enterprise.

After deciding that it is still necessary to implement an ERP system, the customer company does not fully understand which software modules they need to install. This can be used by unscrupulous vendors who will include a lot of unnecessary components in the ERP system or, on the contrary, the installed functionality will not be enough.

Error 4. Underestimation of time and material costs.

Incorrect determination of the timing of implementation and the cost of installing an ERP system can lead to unreasonable expectations of a rapid increase in the efficiency of business processes.

Mistake 5. Lack of qualified employees at the customer enterprise.

The team of the enterprise should include employees with a sufficient level of knowledge in any field, from management and accounting to accounting in a warehouse, purchasing materials, etc.

Mistake 6. Lack of priorities.

If you do not set the right priorities initially, then during the installation of an ERP system you will often have to switch between different tasks, and this can lead to a delay in the installation process, unforeseen problems, etc.

Mistake 7. Insufficient staff training.

If you do not show employees all the functionality of the ERP system and how to use it, the staff of the organization may refuse to work in the system altogether or use its capabilities only partially.

Mistake 8. Underestimating the accuracy of primary information.

Because key point Since the work of the ERP system is the analysis of information, the result of its work will largely depend on the correctness of the initial data. Avoid typing errors and carefully check the information provided.

Mistake 9. Using outdated applications.

Very often, enterprises use both an ERP system and previously installed software in parallel - there is a duplicate data entry. Thus, the time for the final implementation of the ERP system is increased.

Mistake 10. Lack of a test period.

Sometimes testing of the installed software package is carried out only on a few users, which does not allow you to see all the shortcomings and the current load on the ERP system in a timely manner.

Mistake 11. Lack of a plan for maintenance and implementation of updates.

Without this, the software package will very soon become irrelevant. For the hardware component of the ERP system, it is necessary to regularly increase production capacity, since the volume of information processed will also grow. The program component may require adjustment in the event of, for example, changes in legislation.

These mistakes are the most common, but each company may have individual problems. To minimize them, you need to carefully prepare a plan for installing an ERP system at each stage.

What determines the cost of an ERP system

The final price of the ERP system will be a combination of the following components:

  1. The prices of the software complex itself: the main set of modules and additional components.
  2. Installation service cost.
  3. Making improvements and adjustments to the program based on the needs of the customer company.
  4. Further service and support.

To reduce the cost of implementing an ERP system, it is necessary first of all to pay attention to Russian suppliers, since foreign programs have a higher acquisition price and require significant changes to comply with domestic legislation.

Expert opinion

The implementation of the ERP system cost the company $ 2.5 million

Sergei Sukhinin,

Head of the Department of Automated Control Systems of OJSC Scientific and Production Complex Elara, Chuvashia

The license to install the ERP system cost us $470,000, and the total implementation cost was $2,500,000. However, already in the process of using the ERP system, a positive effect was achieved, while the costs were fully reimbursed 1.5 years after the installation of this software package.

Information about experts

Sergey Bratukin, director of practice "Distribution" Columbus IT&Russia, Moscow. Sergey Bratukin in 1997-2005 worked as a consultant in the Russian division of Columbus IT. Participated in the implementation of large-scale projects for the implementation of ERP systems in companies such as Torgovaya Ploshchad, Moscow Military District, Old Man Hottabych, Formula Kino, Avtomir, etc. The international consulting company Columbus IT provides consulting services for the selection, implementation and maintenance of corporate information systems, as well as management consulting. Founded in 1989 in Denmark, currently has offices in 28 countries around the world. Over the eight years of Columbus IT's work in Russia, more than 200 enterprises have become clients of the company, including SSM-Tyazhmash, Trade House Perekrestok, Dixy, L'Etoile, Unimilk, Istok, Toyota and many others

Sergei Sukhinin, Head of the Department of Automated Control Systems of OJSC Scientific and Production Complex Elara, Chuvashia. JSC "Scientific and production complex "Elara"" is the leading Russian manufacturer flight and navigation systems, automatic and remote control systems, on-board computers and display systems for aircraft military and civil aviation. Within the framework of the cooperation agreement with JSC Russian Railways, JSC Elara is preparing for the production of devices and systems for Russian railway transport.

V last years ERP systems have become the standard in all areas of business. Today there is no unambiguous generally accepted definition of ERP. You can find different definitions of this class of solutions, as well as many synonyms: integrated enterprise management systems (IMS), automated enterprise management systems (AMS).

Let's try to answer the question: "ERP - what is it and what is it for?".

What is an ERP system

ERP stands for Enterprise Resources Planning, i.e. " enterprise resource planning". The Russian translation of the abbreviation does not help to immediately understand the essence of the term, so let's turn to history.

The spread of personal computers in the 80-90s of the last century opened up wide opportunities for business in automation. Software solutions have replaced manual labor and paper media in accounting tasks, warehouse accounting, workflow, monitoring the operation of technological equipment.

Important features of the new approach are not only the conversion of data into a "digit", new opportunities for the transfer and analysis of information, but also the integration of data flows of different nature. Now top management and line managers got a complete picture of the company's work, the ability to analyze production load, stocks and financial flows. Based on this data, more informed decisions were made, it became possible to effectively plan resources.

This approach to organizing information systems in an enterprise is called ERP, and applied solutions for its implementation are called EPR systems. Perhaps this is the most simple and comprehensive answer to the frequently asked question: "CRM, ERP - what is it?".

You will be surprised, but accounting automation programs, project management, personnel applications - all these are components of an ERP system, its basic functions. Customer relationship management systems, or CRMs (customer relationship management systems) are also part of ERP.

However, today listed functional systems referred to ERP infrequently. This is because accounting, project management, CRM and some other functions have become popular as independent software modules. Indeed, many companies use only electronic accounting, and the rest of the data is simply entered into Excel.

Arguing about whether to attribute accounting and CRM to ERP or consider them as separate solutions is a thankless task. Let's leave it to market analysts. It is obvious that the trend towards automation is increasing every year. The listed systems will only gain popularity: sales of licenses and the volume of implementation services will increase.

Why implement ERP?

ERP systems contribute to solving monitoring and planning tasks. In addition, they speed up the work of each department and individual employees. Here are the results of some ERP implementations:

  • top management can at any time get an idea of ​​the current situation or analyze the company's activities for the selected period;
  • the time spent on routine operations has been reduced by an order of magnitude, and the risks associated with human factor;
  • the company received a logical and transparent document flow;
  • each employee and manager has information (and only really necessary).

ERP systems immediately reduce the cost of maintaining production and business processes. In the long term, a positive effect is achieved due to the fact that strategic decisions are made more carefully. A business without an ERP system can be compared to a driver who drives a car with his eyes closed.

The enterprise resource management system is not only the driver's vision, but also the summary data of all devices, recorded and taken into account in a single system. ERP is the control of the interaction of mechanisms and engine systems over time, thanks to which the driver can easily determine when to slow down and where to accelerate to achieve maximum results.

The feasibility of implementing ERP systems

If ERP systems are so good, then the question is natural: why today not all enterprises have carried out total informatization, and many are generally limited only to electronic accounting?

The reason is as follows. For an ERP system to be effective, it must take into account the business processes of the enterprise as clearly as possible. Some companies simply cannot formalize their business processes due to a low business culture. Others find it difficult to make any changes in their activities, especially if "everything works anyway."

In any case, the process of implementing individual ERP is not fast and not cheap. In addition to money, it also requires the time of key managers. And if the wrong logic is put into the system, then automation can negatively affect both the company's performance and the morale of employees. That is, when implementing it, it is important to attract experienced and competent specialists. It may actually make more sense for some companies to continue working in Excel.

Types and components of an ERP system

ERP systems as large integrated systems can be classified according to the following criteria:

  1. Universal platforms and industry systems. Industry systems are focused on specific business processes. This means that they either have special modules (for example, for calculating an order in printing houses), or their standard functions have their own characteristics (for example, distilleries keep a parallel inventory of products in terms of alcohol). Universal platforms are rarely sold "as is" because there are no typical businesses. And they, as a rule, are also finalized for a specific client and his business processes.
  2. Systems for holding management and individual enterprises. Everything is simple here. There are solutions for one business entity and complex systems, combining and transmitting data over a network of enterprises. Regardless of the type of ERP, the characteristic components of the delivery include software modules that implement the functions of financial management, accounting, customer relationship management (CRM), human resources (HR), sales, supply chain, production and production assets, planning. A common feature of ERP is project management. At the top level, modules are created for the top management of the company that aggregate information from lower levels and from individual departments. Here management reporting is formed, which helps to make the right decisions. In conclusion, we note that the optimization and control of business processes are an urgent need in the conduct of any commercial activities. The best proof of the necessity and effectiveness of ERP systems is the positive dynamics that companies that have gone through the path of successful implementation are beginning to show.

The abbreviation ERP comes from English expression Enterprise Resource Planning which literally means enterprise resource planning. Theoretically, such a system is a general strategy for the company, which takes into account the following areas:

  • Management of financial resources - tax reporting, accounting, budget planning;
  • Human resources management;
  • Asset Management;
  • Interaction with partners and accounting for the history of customer transactions.

On the practical side, speaking of ERP business systems, they mean software for automating each of the listed areas, as well as other processes of the company's activities to bring them into a common interconnected database necessary for the operation of the enterprise.

In simple terms, ERP systems are sets of activities that include: information flow management models in the enterprise, equipment for its storage and processing, software, IT department and specialists technical support, as well as directly to users.

The structure of the enterprise resource planning IT system

Being a complex software, an ERP system consists of the following elements:

  • Platform- the main environment (core) that ensures the operation of the program components, as well as the basic functionality (reference information, functions) of the company. This is the basis of the system, without which its operation is impossible.
  • Data management tools- this includes storage on the server, programs for processing information and transferring them for the operation of modules.
  • Plugins- programs independent of each other that connect to the platform and use the main databases in their work. It is the presence of independent modules that can be disconnected and connected without disturbing the operation of the entire complex that distinguishes ERP systems from other types of software used in automating business processes.

Modules connected to the main platform of the production resource planning system are conventionally divided into three groups:

  1. Internal- programs used within the enterprise, to which employees have access.
  2. External- programs to which clients and partners have access (for example, Personal Area intermediary dropshipper).
  3. Connectors- programs for connecting with other software products that are not part of the ERP system, but used by the company in its activities. They perform data exchange.

Where to get an ERP system for an enterprise

There are three ways to purchase resource planning software:

  1. Creating your own product. It often turns out to be an irrational method, since the lack of a professional approach can lead to a situation where only one direction will be taken into account, which will not give a tangible effect. At the same time, the system introduced in this way, as a rule, is difficult to replace or supplement.
  2. Purchase of a ready-made platform and its implementation in the work of the enterprise. Here you need to do right choice according to the activities of your company. High-quality and well-known products are quite expensive and require constant support from the developer.
  3. Professional development of ERP systems individually for the company. Only 20% of programs created on the domestic market are successfully integrated into the work of enterprises. This means that the company's risk of receiving a low-quality product at an inflated cost is quite large.

How to choose and implement an ERP system

There is no universal resource planning system suitable for all companies. For each production, its most optimal product is selected, which is then adjusted during the implementation process.

Types of ERP systems for enterprises

Classification of enterprise resource planning systems is carried out according to several parameters, the consideration of which will help you in choosing the right product. So, according to their purpose, they can be sectoral and general. The first option is suitable for very large companies, as well as for enterprises that produce a unique product or use non-standard business practices.

By type of organization, systems of the following formats are distinguished:

  • public- access to the general functionality of the program has many users, but your data is available only to employees of your company.
  • Private- the program is isolated and can be changed and finalized according to the tasks of the company.
  • hybrid is a combination of two types.

By type of information storage:

  • Cloud- databases are located on external servers.
  • Internal- data is stored on the company's own server.

By user interface format:

  • Stationary (desktop)- software for connecting to databases is installed on a PC and can work autonomously from the Internet, using only internal communications.
  • Browser (working only online)- access to the system is carried out through the company's website and the personal account of an employee, client or partner.

By software architecture:

  • Modular- consist of many components (modules) designed to solve various problems.
  • Monolithic- uniform complex programs.

By license class for use:

  • Proprietary- closed software, for the use of which you need to pay for a license.
  • open source- free open source programs.

Errors in choosing a resource planning system

Wrong choice of control system enterprise ERP not only entail additional costs, but may also adversely affect the operation of the enterprise. To avoid mistakes, you need to know the main ones:

  • Lack of a well-chosen and clearly articulated goal. It is important to understand that ERP - should improve the work of the company, adopting the positive aspects and compensating for the negative ones. Therefore, when choosing, it is necessary to determine exactly what effect from the implementation should be obtained. If your goal is to optimize the business as a whole, you will not get the desired result. All tasks must be specified in the terms of reference (TOR). At the same time, the system should be adapted to the company, and not vice versa. It is a mistake to completely rebuild a business, especially if it is profitable, under an ERP system.
  • Wrong choice of methodology for solving tasks. Each ERP system is built for a specific area of ​​business. It can be adapted for the manufacturing sector or exclusively for trade.
  • One-sided view of system selection. The team of specialists who make up the technical specifications, who select and control the process of implementing the system, should include representatives of various departments of the company (IT, sales, personnel, production). Otherwise, the final product will be chosen from the standpoint of the convenience of only one link of users and will not bring proper efficiency to the enterprise as a whole.
  • Insufficient qualifications of the developer and specialists implementing the implementation. The process of creating and integrating a resource planning system is expensive, and many companies, in an effort to reduce costs, turn to firms with little experience or use free ERP systems, which is quite risky.
  • Low level of control over the process of integrating the program into the system.
  • Interface complexity. If the program is too complex to understand intuitively, you may face the problem of having to train your staff on how to use it. It also increases the risk of accidental errors when entering data, which entails incorrect planning and all the ensuing consequences.

What functions should a resource planning system provide

The main tool in business planning that allows you to make a decision is reporting documentation. It is she who is the basis of the work of ERP, which in turn should provide the ability to analyze report data from various positions. Therefore, an effective ERP system should have a number of the following functions:

  • Providing convenient document flow. The main purpose of ERP systems is to provide quick documentation (invoices, invoices, reports, price lists), as well as subsequent operations with them (search, access, forwarding, editing).
  • Planning. The algorithm of the system, especially for production, should allow planning payments, deliveries, warehouse operation, seasonal changes, production volumes. For each company, production planning is individual character and tied to the volume-calendar strategy.
  • Information transparency. The program should record all transactions, parties, volumes and dates of their implementation, which will make the company's work more transparent for analysis.
  • Access control for different levels. Since the system covers a very large amount of information about the work of the company, most of which must remain closed to lower-level employees, customers and partners, it must allow part of the data to be closed to users with different permissions.
  • Unified data network. The ERP system should provide the ability to track all processes separately (for example, transactions) at all levels from the purchase of raw materials and production, to the registration of the sale and the payment of tax.
  • Personnel accounting. The program should provide for the possibility of controlling the number of personnel, planning the schedule of exits and hours worked, taking into account the level of qualifications of employees and scheduling vacations, taking advanced training courses. Also efficient system planning provides for the possibility of calculating salaries and bonuses, taking into account the form of remuneration.
  • Work with providers. The functionality of the system should allow you to store and process the database of suppliers, send requests for availability, plan the formation of orders, release working capital and pay bills, control the delivery process, and keep records on purchases.
  • Work with clients. The system should allow keeping a complete record of data for each client, regardless of how many legal entities are included in the structure of the latter. This implies not only the possibility of allowing the client to work through his own account, but also the storage of data on completed transactions, receivables, supply planning, invoice processing, cooperation history. This allows you to study the demand and the level of profit received from each client.
  • Service and repair. If we are talking about production, this part of the program should ensure the planning of technical inspection of equipment, the schedule for scheduled repairs, modernization or replacement of enterprise equipment. For trade enterprises, the system should provide for the possibility of accounting for service maintenance of sold goods and repair under warranty.

Features of ERP implementation

The resource planning system operates with databases, which, as a rule, are very numerous. The information itself can be located on various media, including paper documentation, and therefore its transfer to an electronic format is a huge job. The data itself is divided into two groups:

  • Important- information that is the basis of the enterprise. These are data on the work and management of production, reporting from the sales department and personnel officers. They must be used in the ERP system without fail.
  • Are common- information that is relevant to a particular company, which is not used by the company constantly, but is also important. This data is added to the system as needed or at the request of the company's management.

The ideal ERP should include the ability to use all types of data, but in practice, to simplify the implementation process, the important ones are taken into account first, and then the common ones are gradually integrated.

Based on what data should be used and the required functionality of the system, a technical task is drawn up. It is an official document (instruction) demonstrating what tasks and goals need to be implemented in the implementation process. On the basis of the TOR, a calendar plan of work on integration is drawn up.

There are three strategies for implementing an enterprise resource planning system:

  1. Step by step integration- first, the main modules are launched into operation (for example, accounting for finance, accounting and document management), and then, after debugging their work, the rest are gradually being introduced. This method is very time consuming and may not show results immediately. It is often used by companies in the independent development of the system.
  2. Integrated implementation- the system is applied immediately in all directions and in full, and then a gradual debugging of work is carried out. This method allows you to quickly integrate an enterprise resource planning system. It is used when buying ready-made software.
  3. Combined method- The introduction of ERP systems occurs immediately in all areas of activity, but in stages. This strategy allows you to minimize the time for implementation with the least loss of quality of work. Most often, this technique is used by private companies offering services for the development of individual software.

How an ERP system works and who needs it

Given the complexity and high cost, the introduction of ERP will be appropriate only for large companies, where the amount of data for accounting is very large and requires systematization. High efficiency such systems are demonstrated for large-scale production, in various corporations and holdings. If the company does not produce a wide range or is engaged in the manufacture of small batches, it does not need such a serious resource planning system, and it will only slow down the process and lead to unjustified losses.

The only exception, according to specialists of consulting agencies, is the use of ERP systems. small companies operating in a very competitive environment, where the automation of all processes creates an additional advantage.

To understand whether you need such a system, you need to calculate the economic efficiency of its implementation. It can be determined by various parameters (decrease in stocks, speed of production, reduction in staff, increase in labor productivity), and as a result, for the enterprise itself, it should bring additional profit or, at least, cost reduction.

A Brief Overview of Popular ERPs

Most often, the main ERP systems of companies are finished products, adjusted to the activities of the enterprise. They can be paid and free. With proper implementation, you can achieve efficiency in both cases.

Popular Free Products:

  • ERPNext- a minimalistic program for the work of a private entrepreneur (IP). The main disadvantage is the limited disk space, which can be increased for an additional fee.
  • Galaxy ERP- designed for the domestic market and allows you to take into account frequent changes in legislation.

Paid programs:

  • SAP ERP- one of the most popular systems offering wide functionality and user-friendly interface.
  • 1C:Enterprise- a fairly popular and affordable system that offers a large number of specialized solutions.
  • OpenBravo ERP- a program for the middle level with convenient scaling and affordable cost.

Advantages and disadvantages of ERP

Most of the shortcomings of ERP systems stem from its basic qualities, since the main problems that companies face when implementing a program are related to making mistakes when deciding whether to use and directly choose software.

Negative aspects of integrating a resource planning system

Despite the fact that the purpose of ERP systems is to improve the process of production activities, they have their drawbacks. Among the latter:

  • Program complexity and, as a consequence, the high cost of purchase and implementation.
  • Increased requirements for data storage and processing equipment, including storage servers backups. It must be reliable and fast, which determines the high cost.
  • The need to ensure additional protection data, careful control of the security system and setting up an access hierarchy. Storing information in an electronic format, and especially when accessed via a network, increases the risk of the theft or destruction (intentional or accidental) of important documents.
  • Dependence on the energy supply of the company. If in offices warehouses or in the trading floors of the company there is a problem with the electrical network, the work of the company can completely stop.

Practical advantages of an ERP system

The implementation of a strategy and software for accounting and resource planning is an effective way to achieve improvements in the work of the company, which has the following advantages:

  • The ability to integrate into various types of production and quickly adapt to a wide range of enterprise activities. The ERP system is suitable for industrial complexes, banking organizations, trade enterprises, services.
  • Support for planning methods in various areas of the company's activities.
  • Ability to build a virtual enterprise.
  • High-quality financial accounting for all departments.
  • The ability to manage corporations with a large number of international divisions and remote employees.
  • Scalability and flexibility for implementation in enterprises of various sizes.
  • Ability to work with other programs and applications used in the enterprise.
  • Integration of data into a single system, which makes it available to multiple departments.

Understanding the features of the ERP system, what is it in simple words and how to choose for your enterprise, you will be able to warn yourself against the erroneous purchase of an expensive product that you do not need, choosing the most effective one, you will be able to competently implement it, achieve an increase in efficiency and profit of the company.

Historically, the concept of ERP has evolved from the simpler concepts of MRP (Material Requirement Planning) and MRP II (Manufacturing Resource Planning). The main goal of the ERP concept is to extend the principles of MRP II (Manufactory Resource Planning, production resource planning) to the management of modern corporations. The ERP concept is an add-on to the MRP II methodology. It has such an important feature as the possibility of global management of production, goods and services. This feature is very important for large international corporations, where affiliated companies and divisions interact with each other, while being in different countries and regions.

The ERP concept includes:

The methodology of ERP (Enterprise Resource Planning, enterprise resource planning) has not yet been fully systematized.

Many firms have a wide network of remote manufacturing and non-manufacturing units., which significantly complicated their organizational structure. The consequence of this was an increase in the cost of maintaining complex and intricate logistics schemes for the supply of products.. As a result, there was a need to look for ways to solve the problems of minimizing these costs.. The solution to this problem was the systemERP.

The ERP methodology is based on the principle of a single data warehouse (repository) containing all business information accumulated by the organization in the course of doing business, including financial information, data related to production, personnel management, or any other information. This eliminates the need to transfer data from one information system to another and creates additional opportunities for analysis, modeling and planning. In addition, any part of the information held by the organization becomes simultaneously available to all employees with the appropriate authority.

ERP-system this is a set of computer programs that implement the MRP II methodology and are supplemented with tools for optimizing the management of production and sales departments located in different countries.

The software tools used in ERP systems make it possible to carry out production planning, form a flow of orders and evaluate the possibility of their implementation in the company's divisions.

The concept of ERP assumes that the system uses only one integrated program instead of several separate ones. A single system manages processing, distribution, logistics, inventory, shipping, invoicing and accounting.

The information access differentiation system implemented in ERP systems, in combination with other company information security measures, is designed to prevent both external threats (for example, industrial espionage) and internal ones (for example, theft). Implemented together with CRM-system and quality control system, ERP-systems are aimed at maximum satisfaction of the needs of the enterprise in business management tools.

According to the APICS (American Production and Inventory Control Society) Dictionary, the term " ERP-system» (Enterprise Resource Planning - Enterprise Resource Management) can be used in two meanings. First, it is - an information system for identifying and planning all enterprise resources that are necessary for sales, production, purchases and accounting in the process of fulfilling customer orders. Secondly (in a more general context), it is - methodology for effective planning and management of all enterprise resources that are necessary for sales, production, purchases and accounting when executing customer orders in the areas of production, distribution and provision of services.

In the latest edition of APICS: "ERP is an approach for organizing, defining and standardizing the business processes necessary for an enterprise to use internal knowledge to seek external advantage."

The concept of ERP is still not standardized. When the question arises of classifying a specific management information system as a class of developed MRP II systems or as an ERP class, experts disagree, since they distinguish various criteria for belonging to the ERP class. However, summing up the various points of view, you can specify the main features that ERP systems should have.

Integrated enterprise systems. Levels of management of the integrated enterprise.

Automated system enterprise management m.b. presented as a set of AS, interacting levels: ERP enterprise management, MES production management, SCADA TP management.

ERP - Enterprise Resource Planning. Information system to determine and plan the resources of the enterprise, necessary for the receipt, manufacture, shipment and accounting of consumer orders.

ERP II - management of resources and external relations of the enterprise. It has two control loops: traditional internal, control internal processes enterprise, and external - managing the interactions between the customer and the supplier. That. ERP II - ERP system with the ability to closely interact with customers and suppliers.

MRP is a material requirements planning system that allows you to optimally load production capacities, and at the same time purchase as many materials as necessary to fulfill the order plan.

MRP II - production resource planning system. The main goal is to take into account and analyze all events in production: everything that happens in this moment and everything that is planned for the future. As soon as a defect is admitted in production, as soon as the production program is changed, the system instantly reacts to what happened, indicates problems that may be. as a result of this, and determines what changes need to be made to the production plan to avoid these problems.

MES - production management system. A system covering together all the processes of an enterprise with a production process.

SCADA systems - supervisory control and data collection. System providing program control and dispatcher control in the management of TP.

ERP - system. ERP evolution.

ERP systems are the result of 40 years of evolution of management integrated systems. The concept of the BOM product specification and the MPS production program systems formed the basis for the functioning. BOM showed the product in the context of components, and MPS contained information about the time, quantity and type of products programmed for release. With the help of BOM and MPS, the company received information about the required amount of materials. The need for planning is due to the fact that most of the delays are due to the delay in the receipt of individual components, as a result of which, with a decrease in production efficiency, an excess of materials appears in warehouses.

In practice, an MRP system is a computer program that can logically represented by the following diagram:



Description of the state of materials is the main input element of the MRP program. In it d.b. reflects the most complete information about the components necessary for the production of the product.

The production program (MPS) is an optimized schedule of time allocation for the production of the required batch of products for the planned period.

The use of MRP allows you to achieve: 1) Reducing the level of stock of materials in warehouses; 2) Reducing the level of inventory in work in progress; 3) Reducing the order fulfillment time. MRP has one drawback - they do not take into account the production capacity of the enterprise. This has led to the expansion of the functionality of MRP systems into CRP capacity requirements planning modules. Later, a new enterprise resource planning class, MRP-II, appeared. The main difference between MRP-II is that they are designed to plan all production resources in the enterprise. The improvement of MRP-II systems led to the creation of ERP systems. They are intended not only for manufacturing enterprises, but also for companies providing services. ERP systems are based on the principle of creating a single data warehouse containing all information about the organization. ERP-II - integration of the enterprise information environment with suppliers and customers through information channels.

ERP functions.

ERP systems are based on the principle of creating a single data warehouse containing all the information and providing simultaneous access to it by any number of employees of the enterprise. Data changes are made through the system functions. The ERP system consists of the following elements:

Model of information flow management (IP) in the enterprise;

Hardware and technical base and means of communications;

DBMS, system and supporting software;

Kit software products, automating IP management;

Regulations for the use and development of software products;

IT department and supporting services;

Software users.

Functionality integrated ERP systems:

1) Formation of sales and production plans;

2) Planning of production capacities from enlarged planning to the use of individual machines;

3) Operational financial management, including drawing up a financial plan and monitoring its implementation;

4) Project management, including planning stages and resources;

5) Management of stocks and purchases: maintaining contracts, implementation of purchases, ensuring accounting of warehouse stocks;

6) Planning the needs for materials, terms and volumes of supplies to fulfill the production plan;

7) Maintenance of design and technological specifications that determine the composition of manufactured products;

8) Demand management;

9) Cost management;

10) Routing or logistics;

11) Personnel management.

4. Classification of ERP - systems. ERP examples.

1) Large integrated systems. They have the capabilities of integrated management of all processes in large holding structures. Systems of this class cover the following areas of the enterprise:

Production Management;

Financial management;

Supply chain management;

Personnel Management;

Implementation of such systems takes more than a year. Cost: $500,000;

Large integrated systems include:

Oracle E-Business Suite;

SAP Business Suite.

2) Medium integrated systems. Designed for managing medium-sized manufacturing enterprises. In these systems, the main link of automation is procurement, production and sales. A feature of the systems is their more rigid setting compared to flexible financial and management systems. The implementation time of such systems is longer and ranges from six months to a year. Cost: $100,000-500,000; Medium integrated systems include: Infor ERP SyteLine; Symex; Compaq computer; Galaxy ERP;

3) Financial and management systems. To a greater extent, they are aimed at automating non-production enterprises (small and medium-sized enterprises in the field of trade and services). Cost: $50,000-100,000; Financial management systems include: Compass; Sail - Enterprise 8; 1C: Trade management 8; Galaxy;

4) Local systems. Most of the accounting programs include the function of automating warehouse activities and settlements with personnel. Local systems automate accounting at the enterprise in one or more areas. Price:<50000$; К системам локального класса относятся: 1С: Комплексная автоматизация 8,

1C: Management of a small firm 8.

5. Large ERP - systems. The main ERP modules are BAAN, SAP systems.

Large integrated systems. They have the capabilities of integrated management of all processes in large holding structures. Systems of this class cover the following areas of the enterprise:

Production Management;

Product life cycle management;

Management of material flows;

Fixed asset management;

Financial management;

Sales and purchase management;

Supply chain management;

Personnel Management;

Customer relationship management.

Implementation of such systems takes more than a year. Cost: $500,000; Large integrated systems include: SAP R/3; Oracle E-Business Suite;

SAP Business Suite.

Main ERP modules - BAAN systems:

1) Enterprise modeling. Helps reduce implementation time.

2) Production module. Requirements planning, product configurator, batch production management.

3) Module of processes. Supports the production process from research and development to production, supply, sales.

4) Finance module. Financial accounting system.

5) Supply and warehouses. Manages sales and purchases.

6) Module projects. It is intended for work of projects and preparation of the commercial offer.

7) The module of the enterprise activity administrator. Toolkit for improvement of economic activity.

8) Transport module. Transportation.

9) Service module. Management of all types of services.

The main modules of ERP - SAP systems:

1) Finance module. It is intended for the organization of accounting records.

2) Control module. Provides accounting for the costs and profits of the enterprise.

3) Fixed asset management module. Designed to account for fixed assets and manage them (maintenance, depreciation).

4) Project management. Supports planning, managing and monitoring projects.

5) Production planning. Used to organize the planning and control of the production activities of the enterprise (introduction of specifications, production management).

6) Management of material flows. Supports supply functions (purchase of materials, warehouse management).

7) Sales. Solves distribution problems.

8) Quality management.

9) Maintenance and repair of equipment. Takes into account costs and plans resources for maintenance.

10) Personnel management. Personnel administration, salary calculation, travel expenses calculation.

11) Management of information flows. Associates application modules with common ones for all applications (office system with e-mail).

12) Industry solutions. Combines application modules and additional functionality specific to a particular industry.

13) Basic system. Foundation of SAP R/3. Guarantees the integration of all application modules and independence from the hardware platform.

6. Architecture of ERP - systems. Client-server architecture type.

It is built on a client-server architecture. It consists of 3 levels:

1) The level of presentations. Manages the dialog between the end user and the application.

2) Application level. Performs data transformation.

3) Database level. Stores, updates, and presents data at the application layer.

Depending on the location of these levels, 5 types of system are distinguished: 1) Distributed representation x / x in that the operations associated with the application level are carried out both on the server and on the terminal. 2) Remote view x / xia by the fact that the applications and the database are on the server, and the application program is on the terminal. 3) Distributed level - logical operations distributed between the server and the terminal. 4) Remote data management - the user interface and logical operations are carried out on the terminal, the DBA is located on the server. 5) Distributed database - a database that is divided into 2 parts: server, terminal.

7. Light, medium, heavy ERP systems. architecture classification.

Light ERP- a system capable of using only 1 database server and 1 application server. Disadvantage: the impossibility of simultaneous work of a large number of users. To serve a large number of users working simultaneously, complexes are used, launched by II light ERP systems, each of which works with its own type of user.

The use of a complex of light ERP is advisable in the following cases: 1) All peripheral divisions are engaged in the same type of activity and use a single standard for accounting for information transmitted to the central office.

2) Not all functionality of the ERP system is used at peripheral facilities.

3) Access to the actual data of all objects in the ONLINE mode is not required.

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