What to do and where to contact the residents of the Moscow region in 2016, if the houses are poorly heated and the batteries are cold, read the RIAMO material.

Temperature standards in the apartment

Interruptions in the supply of heat, especially at the beginning heating season, Not unusual. Therefore, you need to make sure that the apartment is warm until frost sets in. What to do and where to contact the residents of the Moscow region in 2016, if the houses are poorly heated and the batteries are cold, read the RIAMO material.

Photo: flickr.com, by Geoffrey Gallaway

Heating is supplied to residential buildings and social facilities when the average daily air temperature does not rise above plus 8 degrees for five days. In 2016, the heating season in Moscow and the Moscow Region began ahead of schedule, from mid-September, at this moment heat is supplied to 100% of social facilities and most residential buildings. At the same time, residents of a number of districts complain about interruptions in the supply of heat.

According to GOST, the air temperature in corner room should not be below +20 degrees, in the living room and in the kitchen - +18, and in the bathroom - +25. If your apartment is much colder, do not rush to buy a heater, but contact the management company, the housing inspection of your region as soon as possible, or post a complaint on the Our City (Moscow) or Dobrodel (Moscow Region) portals.

With the onset of October and the beginning of the heating season, homeowners in apartment buildings often face a rather serious situation - it becomes very cold in the apartments. Problems with heating in high-rise buildings are far from uncommon, and this is true both for secondary housing built 30-40 years ago, and for new buildings. How to solve this problem and where to turn - in the new material "Polygraph.Media".

Why are batteries cold?

Before you panic and rush to write complaints to all authorities, find out the specific reason for the lack of heating. They can be different: from the re-equipment of the house system and ending with an accident on the highway.

Problem in the home system:

• neighbors spend repair work heating systems, for example, install additional sections to the battery. To carry out such work, it is necessary to turn off the heating. Therefore, neighboring apartments can also temporarily be left without it;
• the tenants of the apartment themselves made the replacement of the old heating system on a new one and made mistakes during installation.

In order to find out whether this is a problem of one apartment or the entire entrance, you should find out how the neighbors are doing with heating. It is also advisable to call a specialist - a plumber who will search for the problem and fix it.

External problem:

• an accident on the central heating main, as a result of which entire houses or even districts can be left without heat;
• delay of the heating season by the municipal service, supply of heat energy of inadequate quality or with interruptions exceeding the normatively established permissible duration.

It is important to remember that the lack of heat in the premises is not always the fault of the organizations that provide it to consumers. Therefore, before filing a complaint against poor heating in the apartment, it is necessary to identify the cause of the cold.

Grounds for filing a complaint

The question "where to complain?" important, but not paramount. It is necessary, first of all, to establish precisely whether there are grounds for a complaint. To do this, you need to collect and document facts confirming that the temperature in the apartment is below the norm.

The time when utilities are required to start the heating season is established by the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings, which are approved by Decree of the Government of the Russian Federation of 05/06/2011 N 354 (hereinafter referred to as the Rules). In Russia there is no exact date when the heating should be turned on in each individual region. The date varies depending on the weather. If the temperature outside is below 8 degrees for five days, heat must be supplied to the houses.

The same rules establish requirements for the quality of public services, in particular:

1) Provide uninterrupted round-the-clock heating during the heating period.

Wherein for each hour of exceeding the permissible break duration heating, calculated in total for the billing period in which the indicated excess occurred,

2) Establish regulatory requirements for air temperature:

For each hour of temperature deviation air in the residential premises in total during the billing period in which the specified deviation occurred, the amount of payment for utility services for such a billing period is reduced by 0.15 percent the amount of the fee determined in accordance with the Rules.

If the temperature in the apartment is below normal, but problems in the heating network are not confirmed, you must contact the management company. The specialist from the Criminal Code should fix the deviation from the standard and draw up an act. In the event that it is cold at home, and the employee of the Criminal Code refuses to do this, the act can be drawn up by the owner of the apartment in free form in the presence of two witnesses.

How to measure air temperature correctly?

Methods for conducting air temperature control are established by GOST 30494-2011 " Interstate standard. Buildings residential and public. Indoor microclimate parameters.

It is allowed to take measurements in the cold season at a temperature of outdoor air not higher than minus 5˚С. Cannot be measured during daylight hours with a cloudless sky. This is due to the fact that penetrating into the rooms sunlight heats up the room, so measurements will be inaccurate.

Measure the temperature in the room at a distance of 10 cm, 1 m 10 cm and 1 m 70 cm from the floor. Measurements at these heights are taken in the center of the room and at a distance of 50 cm from the outer walls. The temperature of the walls and floor is measured at the center of the surface.

Where to complain about poor heating in the apartment?

Knowing this, you can quickly solve the problem. First of all, you can contact the following authorities:

• to the management company serving the house;
• to the City Housing Authority.

Please note that with 2018, amendments were made to the Housing Code of the Russian Federation (FZ No. 59-FZ of 04/03/2018). Now tenants apartment building can enter into direct contracts with resource providers and, accordingly, transfer payment for electricity, water, heating and gas directly to the organization that supplies these resources, and not to the account management company.

But, even if there is a direct agreement with resource providers, you can still complain to the management company. By law, she is required to keep all the systems in the house in order, even if tenants do not pay for communal resources.

Therefore, if there are problems with heating, you can contact the Criminal Code. The management company is obliged to accept the appeal and respond. But the supplier, and not the management company, will be responsible for the quality of services under a direct contract.

If complaints to the management company and the housing inspection did not bring any result, you can subsequently contact:

But a claim about the lack of heating should be sent to these authorities if the utility service specialists ignore the complaint of the residents of the house and have not taken any measures.

How to file a complaint?

Regardless of which structure the claim will be sent to, it is important to draw it up correctly and competently.

You can follow the following general rules design:

• in the upper right corner, you must indicate the name of the structure to which the document is submitted. Below is the name of the tenant, address of residence. In order for the organization to contact the owner of the apartment, you should write contact details (phone, Email);
• the problem is detailed below. It should be indicated from what date there is no heating, what measures were taken, to which authorities and to whom exactly they turned. If there are acts, responses from any authorities or other important documents, their copies must be attached to the complaint;
• in conclusion, it is necessary to state the requirement that the selected structure take measures to solve the existing problem. It can also be added that if the heating issue is not resolved, then in the future the complaint will be sent to the court;
• at the very end, the date of the document and the signature of the person who filed the complaint is put.

Regardless of where the complaint is filed, it is desirable that it be collective from several residents of the house. Since public appeals are usually considered first. Appeals are considered within 30 days after receipt of the document. Complaints must be submitted in multiple copies. Residents of the house must have a second version of the document in their hands. In addition, you can contact a lawyer to file a complaint for help.

Qualitative information on such a topic as poor heating in the apartment: where to complain, where you can get a sample complaint about the lack of heat in apartment building who is to blame that the batteries are cold, making an application for recalculation.

Residents especially annoyed apartment buildings causes the fact that the heating battery in the apartment does not heat well, and you will have to pay for heat.

Actually, not everything is so sad.

There are organizations responsible for the quality of the services provided, and there is a law that protects consumers if these services do not comply with legal regulations.

Who is to blame that the apartment is "winter"?

It just so happens that in case of trouble, people always look for someone to blame. When, with the onset of the heating season, the long-awaited warmth did not appear, the question becomes urgent, who is responsible for heating in the apartment.
Before finding out, you need to determine why the heating radiator in the apartment does not heat well or the heating radiators are hot and the apartment is cold.

There are several reasons for this:

1. When one half of the battery is warm (top) and the other is cold, the reason is either clogging or airiness. If the system is old, it is not surprising that it is clogged with sediment and corrosion. AT summer period heating engineers should carry out preventive cleaning of the system, if this was not the case, then clogging of the batteries and insufficient heating in the apartment lies on the conscience of the utilities. You can remove the airiness yourself by unscrewing the Mayevsky tap or the plugs from the radiator and releasing the air.
2. If the tenants of the apartment independently replaced the old heating system with new design and mistakes were made during installation, then the radiators will not warm up strongly enough. AT this case, you won’t have to look for an answer on the side who is responsible for the heating batteries in the apartments. He is unequivocally the owner of the apartment.
3. When the cause of the cold is the slow movement of the coolant through the system, then the service that supplies heat to the building may be to blame. As a rule, this problem occurs when the circulation of the coolant in the pipes is disturbed due to bad work pump. Heating engineers are required to check the efficiency of all system nodes, so in this case, a complaint about heating in an apartment will not be superfluous.

The lack of heat in the premises is not always the fault of the organizations that provide it to consumers. Often, residents of apartment buildings secretly install water-heated floor systems or put a locking device on the bypass, which is strictly prohibited. In any case, before writing an application for poor heating in an apartment, it makes sense to invite heating workers to your place so that they identify the cause of the cold. They are just those who are responsible for heating in an apartment building. It is easier for them to detect "illegal" installations from the residents of the house.

Standard battery temperature

Before guessing, having discovered poor heating in an apartment, what to do, you need to know what rights consumers have. Heat norms are approved by law and only after checking with them, it is possible to decide whether there is a discrepancy between them and the services provided.

Only after that go and make complaints about the heating in the apartment or write a complaint about the heating in the apartment (a sample of 2017 will be provided to you by the relevant service).

The approved criteria for heat in residential areas are:

• for corner apartments, the optimum temperature is +20;
• in rooms it should not be lower than +18 degrees;
• in the bathroom - +25.

These figures may vary by region.

The norm is considered to be a decrease in the temperature in the apartment at night to 3 degrees (in daytime a drop in indicators by 2 degrees is considered a violation) and if this happens, then a recalculation for heating in the apartment is required. Cold or not at the same time in the room, it does not matter. The consumer is not obliged to pay in full for services that do not meet the approved standards.

You can check it yourself using the usual medical thermometer, but for this you need to fulfill 2 conditions:

1. Measurements are taken only interior walls , but the distance from outer wall, if any, it should be at least a meter. The thermometer must be kept one and a half meters from the floor.
2. To the results obtained, you need to add 2 degrees.

And only after that think, if there is no heating in the apartment, where to call and who to complain about poor heating in the apartment. There are several examples of complaints about the lack of heating in the apartment, but, as a rule, it is often enough to report the problem to the housing office, so that a commission comes from there and fixes the fact that the client is right.

The heating in the apartment does not work, where to complain? Read about it below.

Poor heating in the apartment: where to complain?

Where to complain about the lack of heating in the apartment? Often tenants multi-storey buildings they simply do not know when there is no heating in the apartment where to complain, and they think that they should immediately go to court. This is fundamentally not the right approach.

To file a complaint about poor heating in an apartment, there is also a sequence of actions:

1. First, you need to start with your housing office or an organization that provides heating services. To do this, in our time it is absolutely not necessary to go to these institutions and stand in queues there. It is enough to call and file a complaint, writing down the name of the person who received it and the number under which she got into the registration book of applications.

   A personal visit to the utility will expedite the complaint process, and service workers can come the same day to record the validity of the complaint. By law, heating network technicians are required to check the cause of the complaint within two days. If they did not appear or considered that the consumer's claims were unfounded, then you can proceed to the next step of action.

2. Secondly, the next complaint about poor heating in the apartment (a sample is provided in the office) is submitted to the head of the housing office or the organization supplying heat. You can go further and immediately send your application to the head of the housing and communal department of the district administration.

All applications must be submitted in two copies indicating their number in the registration book, the date of submission, the signature of the person who accepted them and the stamp of the organization.

By law, the service to which the complaint was sent is obliged to respond to it within 30 days. Only after these instances have ignored the statements, and measures to eliminate problems in the heating system have not been taken, can one sue the heat suppliers.

Applying for a recalculation

The question of where to turn if there is no heating in the apartment for recalculation is very relevant, since no one wants to pay for services that were not provided.

In order to pay less, an act must be drawn up on the lack of heating in the apartment (the sample is drawn up by an experienced lawyer in the presence of a commission), confirming that the heat in the apartment does not comply with the accepted GOSTs.

Thereafter:

1. A statement is written about the lack of heating in the apartment(a sample can be obtained at the office or on the website of the organization) addressed to the head of the management company.
2. Indicate in it the temperature indicators in the street and in the room at the time of the act.
3. Note how the data differs from the standards.
4. Formulate your claims, which may consist, both in a request to recalculate the payment, and in the requirement to normalize the operation of the heating system in the apartment.

Public utilities often "cunning", arguing that the temperature should be +18 in the entire apartment, without exception, hoping that consumers do not know the standards. That is why it is important to indicate in the application the difference between the norm and the actual temperature in each room.

Based on the foregoing, we can conclude that identifying the culprits of the cold in the apartment, as well as obliging them to fix the problems of the heating system at their own expense and recalculate the payment, is quite realistic and one should not give up consumer rights to receive quality services.