Don't know what to talk about with a guy on the phone who you also like? Here you will find several suitable topics and examples of specific questions that can be asked depending on the situation. In addition, we will tell you how to conduct a dialogue with a man so that he does not hang up first. You will also find out what you absolutely should not ask him about and why.
Do you want to surely interest the guy in a telephone conversation? Urgently study the list of male hobbies and hobbies! This is exactly what they will talk about for a long time and with pleasure.
Men love it when a girl shares their sports interests. Read the latest sports press, surf the Internet and shine with your knowledge. Keep the conversation going and enthusiastically ask questions such as:
Have him answer the following questions:
These are neutral, pleasant and non-committal themes that are suitable for telephone communication with a guy.
Please note that your preferences may not coincide.
Show respect for the choice of partner, do not impose your beliefs.
Ask the interlocutor thematic questions and be interested in his preferences:
Here is a list of questions to ask a guy:
Perhaps the young man prefers outdoor recreation or kayaking. Ask him about it, and he will gladly tell you about the songs around the campfire. It is possible that he will even invite you with him on his next trip.
Tired of your interlocutor? Here's how. Here are the most common mistakes girls make and the most effective methods.
When communicating with a man, carefully monitor your language, because not everything can be said to him. Here .
Has he stopped calling you? There is different reasons which we will discuss in another article. You will find out why. Also, you can improve the situation for the better.
In case of long pauses, ours will help you. Here you will find the most common mistakes girls make when talking to guys and tips on how to keep the conversation going.
And here is what is possible. Why not communicate with him via SMS or on the Internet?
When communicating with a guy on the phone, it is always necessary to observe restrictions and show good manners. There are topics that it is undesirable to talk about, especially if you are not familiar with. Here's what not to touch:
Do you want to know all the secrets of seducing men? We advise you to look free video course Alexey Chernozem "12 laws of seduction for women". You'll get step by step plan of 12 steps on how to drive any man crazy and keep his affection for years to come.
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During a telephone conversation, try to tune in to the tone and timbre of the interlocutor's voice. Catch the main thread of communication and delicately maintain it. Here are some more conversation tips:
Girls, be psychologists! Praise the guys, they love it. Tell him how strong, smart, agile and courageous he is.
Here is a video with tips that can help you communicate with a man on the phone, a lot of interesting rules are suggested here:
The physiology of men is such that they are annoyed by empty chatter, they think globally! First of all, to start communicating successfully with them, become an interesting conversationalist, create a secret, intrigue, flirt! And who will call whom first, believe me - it does not matter.
Practically every person periodically has to conduct business telephone conversations - it doesn’t matter if he holds a position CEO a large company or an employee of the registry of a district clinic. And on how well a person has learned the rules business communication on the phone, a lot can depend, including the size of his bonuses and the reputation of his home enterprise. How to build a conversation, what mistakes to avoid so as not to get into a mess?
There are times when only the phone remains of trust.
Vladimir Kolechitsky
First, consider the situation when an incoming call arrives. An employee whose duty it is to conduct telephone conversations must do the following:
You can immediately ask a leading question or invite the interlocutor to go directly to the topic of the conversation:
For the secretary of the organization, approximately this form of greeting should be polished almost to the point of automatism and should always be pronounced in a polite, friendly tone, because the secretary is the face of the institution. It would be great if the rest of the staff adhere to this greeting.
If the phone rang in the midst of a personal conversation with a client or colleague, you should pick up the phone, despite the fact that the conversation is temporarily interrupted. You should apologize to the interlocutor, and then ask the person on the other end of the wire to repeat the call after a few minutes. Depending on the situation, you can promise that you will call back yourself - most importantly, then be sure to fulfill this promise.
If it so happened that you are negotiating on one phone, and then another “comes to life”, pick up the second phone and invite the interlocutor to call back, but name the exact time when this can be done.
Now let's move on to the opposite situation - an outgoing call.
The rules of business telephone communication require that a person who is about to dial a number of an organization or an individual client first find out when it is most convenient to make a call. You should find out the working hours of the partner company or client, the hours when he has lunch.
It is undesirable to call at the very beginning of the working day and, of course, it is unacceptable - after the official end unless there was some prior agreement. If someone from the company's employees has not yet gone home and still picks up the phone, believe me, he will definitely not be happy with you, and this is unlikely to contribute to a constructive dialogue.
How should the caller start the conversation? Necessary:
How to talk on the phone during business communication.
If you, by occupation, call on behalf of a company or organization that receives incoming calls or forwards customer calls to other persons, then you definitely need to familiarize yourself with the basic rules of telephone etiquette. This will help you establish yourself in a professional environment as a competent specialist, as well as among clients.
The norms of telephone etiquette dictate their terms to modern companies that systematically care about their reputation. Knowledge of telephone etiquette is one of them.
Which of the company's employees should know by heart and put into practice the rules of telephone etiquette:
What does it mean to follow the rules of telephone etiquette:
Try to convey your energy and enthusiasm with intonation 
Don't let your emotions run wild on the phone There is a category of people who, picking up the phone, say invariably and without any intonation "Hello!", "Yes!", "I'm listening!", "Company (name)!", "At the machine!". You should not be likened to such "telephone dinosaurs", because the caller after such a "greeting" is unlikely to express a desire to continue the conversation. Most likely, he will also dryly report the necessary information and end the conversation.
A telephone conversation after the greeting includes the name of the organization. When receiving outside calls, remember to give the full name of the firm or institution you work for.
There are two options for an official greeting, which are carried out over the phone:
Option 1: with a minimal approach.
The caller greets the caller and names the organization. An example of such a greeting: “Good evening! The editors of the magazine "Rocket".
Option 2: with the maximum approach.
This option implies a greeting, the name of the organization, the name of the person who answers the call. An example of such a greeting: “Good morning! The editors of the magazine "Rocket", Nadezhda Viktorovna is listening!
Whichever option you like best, use that one. Both options help create the impression of a professional person answering the phone. The caller will have the same opinion about the organization.
Answer an incoming call after the 2nd or 3rd ring
Answering incoming calls after the 4th or even 5th ring is not recommended With what phrase to start a conversation? Say hello and introduce yourself. For example, it might sound like this: “Good afternoon! Gennady Pavlovich is calling you from the printing house.”
Who should introduce themselves on the phone first
Option 1: Introduce yourself first. After that, ask the interlocutor if he has time to listen to you, while voicing the purpose of the call.
Option 2: Introduce yourself, name the purpose of the call, and only after that ask if the interlocutor will be able to devote time to you.
If you are not the initiator of the conversation:
If you are the caller:
Introduce yourself, state your organization or company name, and ask if your interlocutor has time to
The following phrases will be the key to proper business communication over the phone:
The following questions will help you clarify your information:
Phrases of phone etiquette
End the conversation with a standard question that requires a clear answer:
In contact with
classmates
From this article you will learn:
- What are the rules of business telephone etiquette if you call
- What are the secretary's telephone etiquette rules
- What are the rules of telephone etiquette for a call center
Being polite on the phone is the key to a successful conversation. Never forget the rules of telephone etiquette. You are mistaken if you think that a telephone conversation does not matter. Compliance with the rules of telephone etiquette contributes to the development of a constructive dialogue between the interlocutors, allows you to direct relations in right direction long before the scheduled meeting. In our article we will talk in detail about why, to whom and how to use the rules of telephone etiquette.
Proper telephone conversation is complex and important view communications. Your interlocutor cannot see your eyes, face, facial expressions, posture and gestures. He only hears your voice. Even though you don't know that either. Maybe he's just pretending to listen to you. And he watches his favorite TV series, makes a sandwich and, humming languidly in response, waits for you to finish your monologue. Studying the rules of telephone etiquette will help you always be an interesting conversationalist, keep the conversation concise and understandable, without wasting too much time, end the conversation a positive result. This is especially important for a business conversation, when frequent mistakes reduce its effectiveness.
The interlocutor does not see your clothes, facial expressions, gestures, or any other non-verbal aspects that help to suggest the nature of communication. However, a well-chosen pause, its duration, or the right intonation will help turn the dialogue in the right direction.
Telephone communication dictates its own terms and rules of communication. It is the knowledge and observance of the rules of conducting a telephone conversation - etiquette that distinguishes a professional. Business communication does not take anything for granted. Your partner should not guess what you meant. The success of negotiations very often depends on the correctness of the conversation and clarity of presentation. The lack of a greeting or a respectful treatment can turn potential partners away from you for a long time. A frivolous attitude to a business conversation can give rise to the same attitude towards you as a business partner. Knowledge of the basic rules of telephone etiquette is essential for successful person.
Nowadays, few people imagine their life without a mobile phone. It has become a part of our life. Convenient and important part of it. To mobile devices did not interfere, but helped your life, you need to know and follow the rules of telephone etiquette. Consider some of the most relevant to mobile phones.
Being in a public place, set your mobile phone to a certain mode. Business calls can also be made as usual. Reduce the volume to a minimum during a meeting or an important conversation. When you go to a library, cinema, museum, or exhibition, mute your phone so you can enjoy the art without disturbing other visitors. Also, turn down the ringer volume when visiting a restaurant or coffee shop. You can use vibration mode.
Mobile etiquette recommends turning on the silent button set if you're in a public place. By typing the text of the message and accompanying each letter with a sound signal, you can irritate the people around you, giving rise to their negative attitude towards you.
Don't put your cell phone down phone on the table if you came to a restaurant or cafe. The call will be perfectly audible if the phone is put in a pocket or bag. But this rule of telephone etiquette does not apply at all to sports bars, where it is very noisy.
Being driving a car, you can only use the mobile phone with the headset (hands-free). But it's still very distracting from the road. You should not talk on the phone while driving a car, this will lead to at least a fine, but I don’t want to remind you of other consequences.
The rules of etiquette prohibit the use of ringtones containing obscene words or abuse, offensive expressions, statements that are offensive to a certain group of people.
Silent mode mobile phone is specially designed to mute the ringer at the right moments. These are business negotiations, meetings, visits to the library, cinema or exhibition, etc. When answering a call is important to you and cannot be postponed, apologize to your colleagues and go out to talk. If you know in advance about a possible important call, warn about it even before the meeting or negotiations begin.
turn off mobile required during an airplane flight or hospital visit to avoid its effect on the equipment. Rules of etiquette recommend that you turn off the sound of the phone before the start of a performance or movie. Cell phones must also be turned off in church. You need to turn off your mobile phone wherever there are signs with such a request. If you need an urgent call, you just need to leave the restricted area.
going to talk on mobile phone move away from people nearby. In order not to disturb them with your conversation, walk about five meters to the side or call the interlocutor later. You should not talk on a mobile phone while in a crowd of people. An underpass, a tunnel, or a crowded vehicle is no place for a business conversation or idle chatter. If the call is important to you, then pick up the phone and say that you will call back later. Think about the fact that people around you can be annoyed by a long-playing ringtone. The best option way out of the situation will be sending an SMS message explaining the reason and a promise to call back.
If the environment allows you to talk on the phone, then try to do it as quietly and calmly as possible, without attracting the attention of other people.
According to the rules of telephone etiquette, SMS messages can be sent at any time of the day. If the subscriber does not want to hear them, he will turn off the sound of notifications. He will read them as soon as possible.
Rules of telephone etiquette categorically forbid view the content of SMS messages and call logs in other people's phones. This rule applies to everyone, including the closest people. This is considered bad manners.
You should not use another person's phone unless they have given you permission to do so. Also, don't give someone else's number. cell phone without consulting its owner. This can make him irritated and negative towards you.
The first rule of business telephone etiquette is the obligatory greeting of the interlocutor. It seems to be common truth, and no one needs to be taught this, but statistics on verbal business communication show that more than 55% of telephone conversations remain without a greeting. According to the advice of psychologists, it is better to say “Good afternoon” at the beginning of a conversation than “Hello”, because the second word is difficult to perceive due to the large number of consonants. It is also better to avoid good morning or good evening wishes, as negotiations take place during the working day.
Always be ready to write something down. The presence of note paper and a pencil is the second rule of telephone etiquette.
While on the phone, try not to get distracted by other things. The third rule of telephone etiquette categorically prohibits combining food and business conversation over the phone. It's disrespectful to say the least. Your interlocutor may think that you are as careless about business as you are about a telephone conversation with him.
Polite and courteous conversation is the fourth rule of business telephone etiquette. Screams and irritation during a telephone conversation are strictly prohibited, especially if it is a business conversation. Insults and swearing are unacceptable in interpersonal and business communication, in any form.
The rules of telephone etiquette recommend that you correctly end the conversation immediately when a client comes to you or guests come to your house. Apologize, briefly state the reason for interrupting the conversation and agree on a second call. Such behavior will endear you to both the visitor and the telephone interlocutor. If you are at home, then tell him that you are sorry, but since a guest has come to you, you will call back tomorrow morning. If you are in the office, then also apologize, but since the client came to you, you will call back in an hour. And never forget to keep your promises.
The rules of telephone etiquette stipulate that in the event of an unexpected interruption in communication, the initiator of the call should call back. If during a conversation between an employee of the company and a client or customer, the connection is interrupted, then the representative of the company calls back.
The rules of telephone etiquette state that it is the first words and the sound of your voice that determine the further style of communication. Facial expressions and gestures do not accompany a telephone conversation. Only the ability to politely and competently express your thoughts will help you make a favorable impression on the interlocutor. In a telephone conversation, your voice replaces everything - and appearance, and temperament.
Start the conversation with calm phrases. Do not immediately cover the interlocutor with a waterfall of information. Try setting it up for a conversation first. When changing intonation, try to highlight the most important words. Communicate information in short messages so that one sentence contains one thought. But there is no need to replay, portraying a deep and velvety voice. Falsehood is heard immediately. You can simply adapt to the interlocutor, using his rhythm and pace of conversation. Such conformity will flatter him. Posture, facial expression, posture - it all determines your voice. It is necessary to tune in to the conversation both literally and figuratively. Polite, concise, calm speech and competent posing of questions is the key to successful telephone conversations. And no cigarettes in your mouth, chewing gum, lollipops, tea during a telephone conversation. Try to keep it quiet around, and nothing interferes with the goal of the conversation.
Business telephone etiquette emphasizes the importance of active listening. The interlocutor should feel that you are listening carefully to him. Support his speech with the words “yes”, “clear”, etc. Keep the conversation under control, not allowing the interlocutor to stray from the topic and drag out the conversation. Try to answer a question with a question, thereby leading the interlocutor to a personal meeting.
It is a well-known fact that three channels are involved in the transmission of information - body language, intonation and words. In personal communication, sign language takes center stage. However, during a telephone conversation, this channel disappears, and leading role plays the intonation with which the message is conveyed. The rules of telephone etiquette urge you to carefully monitor your intonation, especially when conducting business negotiations over the phone.
The positive intonation of your voice allows you to favorably set up the interlocutor for the conversation, creates his mood, and you a good reputation. With the help of intonation, charge the interlocutor with your smile, energy and enthusiasm.
The rules of telephone etiquette do not advise you to fall apart in an armchair or put your feet on the table during telephone conversations. While in this position, you change the angle of the diaphragm, which causes a change in the timbre of the voice, making it indifferent and disinterested. Do not allow this, because the interlocutor will immediately understand that you do not need this conversation.
If your interlocutor is slow, then you try not to rush, giving him information. From the fact that you speak faster, he will not think faster. Just the opposite. Not keeping up with the speed of obtaining information, the train of thought is lost, and the person eventually becomes completely confused.
Another case is if the interlocutor quickly grasps and analyzes information. His speech is short, and the decision does not require much thought. In this case, your slowness and slowness can annoy him, he needs action. When communicating with this type of person, speed up your speech, but carefully control everything so as not to look ridiculous.
Try saying "Hello" a few times. different ways. Record on a voice recorder. Listen to everything. Choose the most suitable option which, in your opinion, has and sounds positive.
Choose synonyms for the word "Hello". For example, "yes" or "I'm listening." And now record with them. All this will help you hear your voice from the outside and choose the most good option timbre and intonation. Do this exercise until you achieve the desired effect. Remember it and try to always stick to it later.
By observing your own negotiation, you will realize that many problems disappear by themselves as soon as you begin to adhere to the rules of telephone etiquette. Observance of the simplest truths can win over people, help you achieve results and avoid unpleasant consequences.
Taking into account these simple rules of telephone etiquette, you will be able to establish yourself as a correct, competent person and a stable business partner.
Do not delay telephone conversations. The call should be short and clear. The rules of business telephone etiquette provide for the duration of a business conversation for about five minutes. If the issue requires a long discussion, then it is better to arrange a personal meeting.
When calling, first ask if the interlocutor is comfortable in this moment to talk, and if not, then apologize and specify when to call you back.
Telephone etiquette teaches you to prioritize. If you are unable to answer incoming calls, then turn off your phone or entrust answers to the secretary. During personal communication with a client or visitor, you should not talk on the phone for a long time. Briefly communicate that you will call back later and specify when it is most convenient to do this. If you need to call in front of the visitor, apologize to him and make the call as short as possible.
The rules of telephone etiquette do not recommend conducting business conversations on the phone, being among a large number of people, in in public places, cinemas or transport. The noisy environment around to a minimum reduces the effectiveness of such a conversation, interfering with the correct perception of information.
The rules of telephone etiquette stipulate that the conversation on equal terms should be completed by the one who started it. If the conversation takes place with a higher management, then only on his initiative the conversation stops. The woman has the same privilege. Realizing that the conversation has dragged on, and you will not hear anything new, try to restrain your impatience. Try to correctly end the conversation, for example, with the phrase: “Thank you for your time and successful discussion of issues.” Politeness will form a positive opinion about you.
When communicating with an annoying interlocutor, the rules of telephone etiquette recommend not wasting your time on him and correctly explaining that you are unable to continue the conversation further.
Always state your name. Even despite the absolute certainty that you were recognized. The rules of telephone etiquette do not recommend the use of phrases like "you are bothered", etc. - this puts you in a bad light. It will be correct to first introduce yourself, giving your name, and, if necessary, position, and proceed to discuss the issues outlined.
Before starting a conversation, you should make sure that the one you need is on the other end of the wire. If you do not know for sure that the interlocutor you need picked up the phone, ask to invite him to the phone as follows: “Can I hear Nikolai Petrovich?” or "Please invite Maria to the phone." You should not guess who exactly answered the phone, listing all the familiar names, for example: “Hello, is this Masha? Not? Glasha? etc. You will look ridiculous and ridiculous. And you are unlikely to give the impression of a successful person with whom you can conduct common business. Just at the very beginning of the conversation, briefly ask, for example: “Vadim Petrovich?”. If this is the person you need, then say hello, introduce yourself and get down to business.
It is not recommended to find out who picked up the phone by asking: "Who is this?". If you have doubts about the correct dialing of the number, check whether you got through: “Hello! Is this the Phoenix Company? etc. If you find out that the number is dialed incorrectly, try not to call back several times, but simply find the correct number, for example, on the website of the desired company.
Specify when it is more convenient to call back if the person you need is not at the place.
Thinking through the text of the message for the autoresponder, do not forget the order: first - greet, introduce yourself, specify the date and time, then briefly state the question and ask if possible to contact you, at the end - say goodbye.
The rules of telephone etiquette advise at the very beginning of a conversation to always clarify whether it is convenient for your interlocutor to give you time at the moment. An untimely call can ruin a million dollar deal. If your interlocutor is busy with something more important to him, then all your suggestions will be ignored. Without delving into the little things, it is easier for him to refuse you than to be distracted from what he is doing. By calling at a more convenient moment, you could easily persuade him to make a deal, giving serious arguments, but now his thoughts are completely different, and your plans are thwarted.
The rules of telephone etiquette advise you to explain the subject of the call for no longer than one minute. It makes no sense for ten minutes to develop the topic of why you decided to call. Speak clearly and specifically so as not to waste time from the interlocutor.
Don't apologize for taking up the other person's time, even if you feel like you're taking up a lot of their time. Your apologies will not do you any good, because the interlocutor will think that:
The rules of telephone etiquette advise replacing apologies with gratitude. Simply thank the other person for making time for you by saying, “Thank you for your time.”
Try to answer the call immediately, before about the fifth ring. Telephone etiquette recommends answering the third ring. The first is needed to postpone things. The second is to tune in. The third is to smile and pick up the phone. This is what demonstrates a respectful attitude towards the client and the corporate ethics of the company. Failure to comply with business etiquette indicates a low level of corporate ethics in the company.
Do not immediately grab the phone. Put things aside, tune in, smile and pick up the phone.
The rules of telephone etiquette strongly recommend not to use the words “Hello”, “Yes”, etc. in a business setting. When you pick up the phone, you should say the name of the company you represent. For example: “Company Triumph, hello!”. We advise you to think in advance of a greeting related to the specifics of your company. It is not necessary to give your first and last name, it is enough to indicate your position or department of the company. The main thing is that it becomes clear to the interlocutor which company he called and who is talking to him. And you don't need to find out who is calling if your colleague is asked.
The rules of telephone etiquette consider it unacceptable to pick up the phone and, saying: “Wait a second,” make you wait for the caller until you are free. It is much more appropriate to say that you are busy at the moment and will call back later or name a time when it will be more convenient for you to talk.
While in a business meeting or meeting, mute your phone, giving priority to live communication. When finished, you can call back.
If you are asked to invite another person to the phone, answer, for example, like this: "Wait a second, I'm passing the phone to him." In turn, the one who is invited to the phone should thank for this.
If you cannot invite an employee to the phone due to his absence, be sure to offer to call back after some time. For example: "Please call back in 15 minutes."
The rules of telephone etiquette advise against picking up two phones at the same time, so as not to make one of the interlocutors wait while you talk to the other. You need to pick up the phone, apologize, and briefly explain the situation, offer to call back later. Or apologize to the first interlocutor, and after completing the first conversation, start the next one.
The telephone is currently the most popular means of communication. It helps to reduce the time interval required to resolve various issues and save money on trips to other cities and countries. Modern business is greatly simplified by telephone conversations, which eliminate the need for lengthy written correspondence in business style, travel on business trips over long distances. In addition, the telephone provides the possibility of remote negotiations, presentation of significant issues and inquiries.
The success of any enterprise directly depends on the correctness of telephone conversations., after all, it is enough to make one call to create a general impression about the company. If this impression turns out to be negative, it will be impossible to correct the situation. Therefore, it is important to know what constitutes competent business communication on the phone.
Business communication is the fulfillment of professional tasks or the establishment of business relationships. Business communication by phone is a specific process for which you should carefully prepare.
Before making a phone call, there are some basic things to be clear about.
Having found out that a telephone conversation is inevitable, you need to tune in to it in advance and remember the rules, the observance of which will help you conduct telephone conversations at a high professional level.
The rules of telephone communication are quite simple and include the following steps:
The culture of telephone conversations is one of the important components of business communication. The specifics of telephone communication is determined by the factor remote communication and use in the work of only one information channel - auditory. Therefore, compliance ethical standards, regulating telephone communication, is an important factor, which determines the effectiveness of the enterprise and the development of relationships with partners.
Business telephone etiquette for outgoing calls includes several rules.
When a telephone conversation is interrupted, the person who initiated the call should call back.
Telephone etiquette for incoming calls also includes several important points.
You can select and general principles business communication by phone.
After the end of a business conversation, some time should be devoted to analyzing its style and content, identifying mistakes made in the conversation.
As already noted, business communication by phone does not require a lot of time. According to the rules, such a telephone conversation can last no more than 4-5 minutes. This is the optimal period of time to resolve all issues.
In the course of business communication on a business phone, it is necessary to follow the sequence of stages that make up the structure of the call.
The phrases that complete the conversation are words of gratitude for the call and a wish of good luck.
To improve the efficiency of a conversation on a mobile phone, you should follow the general recommendations:
The following examples of telephone conversations will help you understand the essence of business communication. Dialogues clearly show how to talk to a customer or business partner on the phone in order to avoid misunderstandings.
Phone conversation example #1.
Phone conversation example #2.
Ethics not only controls business relationship partners in business and establishes links with competitors, but is also a means of proper organization telephone conversation. Compliance with the rules of business communication by telephone, which involves a thorough study of each item, ensures an effective result and long-term partnerships.
