There are different kinds of bosses. If your boss is a wonderful person, fair, intelligent, not devoid of a sense of humor, you are very lucky. But what about those whose boss is not a gift? There are stupid, cunning, angry, irritable bosses. And there are real petty tyrants who decided that their position allows them to humiliate the human dignity of people who depend on him to some extent. How to be smarter than your boss so as not to let him make your life miserable and still not lose your job? Do not be afraid of furious bosses who, at every opportunity, spit saliva and call their subordinates the last words. You just need to be able to communicate with them, while keeping your interests in mind. Psychologists have developed behavioral strategies specifically for such cases. If you do not want to kiss the bosses below the back, you should definitely read this material.
The most unpleasant case at work is to become an object of neglect or humiliation. The reasons may be different - you came in too short skirt, accidentally late, did not understand the task that you were given. A common situation - you made a mistake. And your boss, having discovered this, informs you in the utmost rough form that you should not have acted like this, and in general there is no sense from you as an employee. At the same time, all past "sins" are remembered. Many bosses chastise subordinates in a rather insulting manner, often in front of witnesses. In this they see an opportunity to once again show their superiority. Such bosses love to focus on the employee's mistakes, humiliating him as a person.
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The first thing that comes to mind is to answer the boss in the same spirit, declare that you and him are not on the way and leave the office with your head held high. Beautiful, you can't argue with that. On the way to the labor exchange, you will amuse your pride enough, remembering how you told him EVERYTHING. Unfortunately, a less pleasant outcome is also possible. If the clarification of relations with the boss goes too far, his security may take over for you, and you will not leave the office on your own, but simply fly out. With or without things. If you need a job, this way of being smarter than your boss is not at all suitable for you. And will you be smarter if you do? The question is moot.
Answering the boss in the style of "himself such" is not worth it. Even if you feel the strength to correctly explain that the boss has no right to point out your mistakes, because he himself is mistaken, he is late, etc. The result is most likely to be similar - you will lose your job.
back to contentsThis method is slightly better than the previous one - you will not lose your job. You should tear your shirt up, repeating that you will not allow such a mistake again, humbly apologize, and your boss will most likely change his anger to mercy and grant you forgiveness. One bad thing: this method is not suitable for everyone. It is possible that you have your own dignity, in which case, after such an incident, you will have the feeling that you have wiped your feet on you. In addition, you sign your own insignificance, accepting humiliation in your address. And if other employees were present at the same time, you risk losing not only self-respect, but also the respect of colleagues, who will soon cease to reckon with you. After all, the team follows the leader, as the pack follows the leader - our ancient ancestors knew about this.
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First, do not answer the boss immediately. Let him speak and let off his steam. After that, he will be able to listen to you. Admit that you made a mistake, regret it and be more careful next time. Next, add that your boss is talking to you in a rather harsh tone, and you don't see the need for it. And remember that it is better to sort things out in confidence.
You should not put an ultimatum like "yes, I will quit your office if you allow yourself to speak in such a tone again." As a rule, bosses cannot tolerate this. And you can write a letter of resignation without warning. Simply and without irritation in your voice, say that this style of address prevents you from concentrating on your duties.
But even in this case, there is a risk of dismissal if you come across a psychopathic boss who does not tolerate any manifestations of self-respect on the part of subordinates. These people need a different approach.
back to contentsThere is such an office saying: never show yourself smarter than the boss - you will pass for a wise man. Indeed, it is not the one who demonstrates this at every step that is smart, but the one who knows how to show his potential in right place and at the right time. And the boss's office is not the place where you should show your superiority.
Most people dislike those who are smarter. The situation is aggravated if the first is the boss, and the second is an ordinary employee. If you flaunt your deep knowledge, you will be known as an upstart. And this will greatly prevent you from moving up the corporate ladder. Of course, there are also very smart managers who encourage the growth of the professionalism of their employees and value their knowledge and skills. If you have just such a boss, you are lucky, but then you would not be interested in this issue and would not be on this page.
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Elena Kaspirkevich
Instruction 1 Analyze the current situation. The fight against the arbitrariness of the leadership will be justified if the actions of the boss violate your rights, which are recorded in the Labor Code. For example, you may be denied next vacation not fully pay sick leave or travel expenses. If your rights are clearly violated, such arbitrariness can and should be boldly fought. 2 Contact your district or city labor inspection with a written complaint about the actions of the management. Clearly formulate your claims in the document, paying priority attention to the facts of violation of your rights. Attach to the complaint those documents that confirm the violations you describe.
I have a boss who is just a tyrant. When she found out that I was going on maternity leave, she began to cut bonuses, create unbearable working conditions (which is generally simply dangerous in my position), try to fire me, transfer me to a lower position, etc. In one of my conversations with her, I hinted at the incompetence of her actions, words (we still have an order on corporate ethics) and that I might contact the trade union in connection with such a situation.
Probably every adult at least once in his life faced with a conflict situation related to labor activity. As a rule, these are payment arrears, non-payment of sick leave, constant nit-picking by the authorities about the quality of the work performed, etc.
Attention
It is logical to assume that every person can make a mistake, but there are also situations when the employer is wrong, but, nevertheless, tries to lay all the blame on his employees. But until now, most workers do not know their rights, which are guaranteed to them by the Labor Code and the Constitution, so they prefer to remain silent instead of seeking justice.
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For example, in the Russian representative office of the German company Beck’s, employees are rewarded by being moved to the floor above, and are punished by moving to the floor below. Beck's office is located in a seven-story building. Majority Russian workers, of course, they will agree to work in the basement as long as they pay money.
Denis Kuzin Source: Astok - Delovaya Nedelya Emotional managers quite often threaten to fire their delinquent subordinates "under the article." However, these threats are mostly unfounded. Before panicking, the offending employee should carefully understand the situation - how good the boss has for such a step.
To tell about options We asked Anna Veselova, a consultant at the Novel Group Management Consulting Studio, to overcome such problems. Article 81 of the Labor Code of the Russian Federation p.p. 5-11 hours 1 dismissal for "guilty actions of the employee" involves many nuances, knowing about which a person can quite easily protect his rights.
In the event that the employee wrote a report (explanatory note) on time, and in it described in detail the circumstances that did not allow him to fulfill his duties, the employer has the right not to punish the employee, but to confine himself to a simple remark. However, if the circumstances described in the explanatory note are not true, or if the employee refuses to write at all explanatory note, sanctions must be applied.
In order to punish an employee, the employer should act in accordance with the legislation of the Russian Federation, namely: perform their actions clearly in accordance with the Labor Code of the Russian Federation, as well as with the Constitution of the Russian Federation. The employer has the right to independently decide whether to apply punishment in relation to the employee or not.
It happens that the employer himself is the reason why the employee could not fulfill his labor duties.
How to defend your rights yourself? One of the most effective mechanisms for protecting labor rights is a set of measures that employees carry out on their own in case of violations.
For proper management litigation it is recommended to involve witnesses and collect any documentary base that would prove your participation in the process of the enterprise. As practice shows, in 90% of cases, the courts decide in favor of the employee, so do not be afraid to protect your legal rights in this way.
But a complaint to the tax office against the employer is unlikely to lead to good consequences. You will also be attracted for violating the law. How to file a complaint? Unfortunately, we are forced to state the fact that the majority of our fellow citizens are absolutely defenseless against the arbitrariness of the employer.
And this is a big part of their fault. Each person should know the basics of the law and their rights, and in order to protect them, it is necessary to write a complaint against the actions of the authorities if your interests are ignored.
If the boss finds fault for any reason, maintains total control over the entire labor process, expresses unambiguous hints of dismissal and expresses daily distrust, there is every reason for the subordinate to look for a new employer. Further cooperation is likely to aggravate the existing situation and negative aspects for the employee himself.
The greatest anxiety is usually caused not by a yelling or humiliating leader, but by one who makes you perform an excessive number of tasks without substantiating their necessity and the order of their solution. AT similar situations the employee in most situations will be considered the culprit of any negative outcome.
The results that appear will be unacceptable, even if they are successful. An employee not only needs to know how to write an explanatory note, but also how to issue a letter of resignation.
Moreover, it is better to do this to a worker who is respected by the team, to whom the boss at least somehow listens. Yes, and that the person was "not soft." Put it on the shelves: “they say, here you (you), Ivan Ivanovich, have been working for so many years.
And how many guys fired? And for what? Who benefits from this, depot? And they have families, children… They need to work and earn money… If you see that they don’t work like that, tell me, teach them…”.
It seems to me that people in the north are more "vital" and quick-witted. Who knows, maybe something from an ordinary normal person will wake up in him.
If not, then talk to those who were fired, find out the details. View the labor code. And contact the railway authorities (better directly to the ministry).
And it will be fair, because things don’t work with a bad boss.
Relations between subordinates and superiors do not always work out well. The arbitrariness or stubbornness of the leadership disturbs the calm atmosphere in the working group and interferes with its effective work.
The type of manager who does not allow the team to work well
Getting rid of a boss who behaves willfully and disrespectfully is very difficult. Such leadership survives gradually: employees cannot substitute the boss, but they can show his incompetence.
If the boss is a tyrant, then unhealthy competition develops in the workplace. Rules business communication come from the authorities, and if the management neglects them, it is difficult to build the correct interaction of the working group. It is even more difficult to behave with a tyrant boss, as with a higher management, logical arguments are not taken seriously: initially, the employee is at a disadvantage.
The mindset of the petty tyrant, whom the working group is trying to get rid of, is based on his personal complexes and feelings of inferiority. Through the humiliation of people dependent on him, the boss asserts himself, rises in his own eyes. He is inappropriately tyrannical and not objective about everything that happens.
He is annoyed by the qualifications of the employee and his incompetence - in the head of the tyrant there is a picture of how everything should happen, and if reality differs from expectations, he shows unacceptable capriciousness. A petty tyrant finds fault with his subordinates, assigns unfair punishments, and humiliates an employee whom he does not like for subjective reasons.
Do not openly try to get rid of the leadership
What to do if the boss turned out to be a tyrant? This question is asked by employees who are directly dependent on a manager with dubious management methods. First of all, the employee needs to understand that it is impossible to be self-willed in response to the wrong behavior of the higher management. Open confrontation will only harm the company's employees, and the tyrant will get out and get away with it. How to behave if the boss is a real tyrant:
If subordinates are trying to overthrow an incompetent leader, a covert strategy must be devised. The primary task of employees is to keep their place and not lose their position. It is impossible to complain about the bosses to the top management: in modern companies, denunciations are not welcome and are punished.
It is also not worth flirting with the fight against the tyrant. First of all, the employee must be responsible for his duties, and only then deal with the way of working life. If the boss does not harm the employee's workflow, before declaring war, you need to weigh all the risks and assess your chances of defeating the tyrant.
To confront the authorities, the employee needs support and resources: time, money, additional consultations. To build intrigues that do not bring any result is a waste of time. Helpful Hints for subordinates:
Psychologists advise: if you cannot put up with such a boss, you should fight him without belittling your own dignity. Combat subordinates can influence the composition of the leadership only by considering safe tactics.
First, an idea and a plan are thought out, and only then the action
It is important to observe business style in communication, even if the authorities cause bewilderment or irritation. The behavior of employees, as employees, should not be questioned by the employer.
Difficult situations that overshadow the workflow should be properly overcome. At first, tyranny must be observed: if his behavior is temporary, associated with personal problems or troubles, it is better to forgive the willfulness of the leadership. If a person humiliates subordinates for the sake of pleasure, he does not deserve the position he holds.
Observation will help calculate the right plan further action: can be found weak spots bosses, to collect dirt on him or evidence of his incompetence. One must be careful with despots, such people always prepare escape routes. Patience will help you act rationally, and not make mistakes on emotions.
If the behavior of management does not change, the employee needs to prepare for a serious confrontation. Such a struggle is more difficult for a woman who is fighting for equal rights with a male boss. Sexism diminishes the dignity of the employee, and such views of the management make her vulnerable to the entire work group.
Signs that it is necessary to start the fight against a petty tyrant:
It is difficult to negotiate with a petty tyrant, and sometimes to find constructive solution fails at all. The boss is on his own mind, he does not consider it necessary to listen to advice. In case of failure, the tyrant finds the one to blame - the one he likes the least. The entire working group must fight against such decisions without fear and apprehension.
The struggle is based on the incompetence of the authorities, which means that in order for him to be fired or demoted, there must be real evidence, backed up by documents. Before collecting all the evidence, it is impossible to express the radical position of subordinates in relation to the petty tyrant.
The correct objection is an appeal to superiors who are devoid of emotion or aggression.
If the decision of the management is not clear to the employee, he has the right to ask for explanations. Dialogue is conducted in a courteous manner and in front of witnesses.
If in response the boss shows disrespect or starts shouting, the employee politely asks to follow the rules of business communication (its basics are spelled out in employment contract). It is impossible to enter into an unequal dispute, otherwise the employee himself will suffer, and the boss will avoid punishment.
You can only punish a petty tyrant through a higher leadership. It is important to observe subordination: disrespect for superiors does not give reason to belittle him or insult him. If violations of business communication come from a petty tyrant, it is better to record such facts and file a complaint at the official level with a trade union or a company manager who deals with personnel issues.
In case of harassment or obscene hints, such facts cannot be concealed - the appeal to the company's management takes place in writing, outlining all the details of the incident. Sexual harassment and humiliation of an employee due to racial or gender differences is a serious reason for a fine or dismissal of superiors.
The basis of the fight against tyrant is the relationship in the team. If they are trustworthy and reliable, the confrontation will not go in vain. How more people involved in the problem, the easier it is to convey the general idea. Belittling your subordinates is the only weapon used by a petty tyrant, so all employees should know their rights.
Constitutional human rights, regardless of the position held, should not be violated. They are the same for everyone: both subordinates and leaders. If the boss humiliates the dignity of the employee, he must be punished. An employee's insurance is his work, to which there are no complaints. If the boss's claims are not justified, the comments do not need to be agreed. A person has the right to demand a reasoned answer.
It is possible to insure with big bosses only by documentary evidence: unlawful official decisions can become proof of arbitrariness. If an employee was undeservedly deprived of a bonus or was given a punishment, he may demand an explanation and challenge the decision.
If communication with the authorities does not add up, you need to confront the boss with evidence. To do this, it is better to document conversations with management or meetings without witnesses: make audio and video recordings.
If the case goes to court to recover moral and material damage, such evidence will serve as the basis for the prosecution. It is not worth putting up with the arbitrariness of a superior employee - this behavior of the boss will not change, and over time it will only get worse.
If the boss likes to shout ... What to do in this case, what to do?
How much easier our life would be if all leaders were calm and balanced people! However, in organizations and enterprises of all forms of ownership, temperament is not taken into account when appointing to leadership positions. Where greater value have professionalism and loyalty, and sometimes - toadying and personal connections. So why is the boss yelling?
Some managers are sure that workers cannot be forced to work otherwise than by shouting. This is the management style of some bosses, and they simply do not imagine relations with their subordinates in a different way.
Often claims are made to the position, and not to the person. Some positions, it would seem, are created "for beating". For example, the secretary, who always sits at the side of the boss, which means he is the first to take the “blow” on himself.
Sometimes your boss yells at you because you are the scapegoat today. Then at each planning meeting he looks for a "scapegoat" and "comes off" on him (or on her) according to full program. What can you not hear about this man, whom the boss set as an example to everyone last week: he doesn’t work well, and the department worst performance, and he is not dressed properly, and his car is too expensive for an employee of his rank, and he drinks too much coffee at the workplace. Fortunately for today's scapegoat, there will be a completely different worker in his place at tomorrow's planning meeting.
You can react to the cry of the authorities in different ways.
You can try to understand what they want from you. In the course of the shout, the leader is always trying to convey a certain “message” to you. Just very often because negative emotions that arise because of this very cry, you are often unable to catch the specific wishes of your boss. In a word, you need to try to understand what they want from you. And try to let the cry go past your ears as "information is meaningless."
If you learn to ignore the leader's cry, you can consider yourself happy man. Very few people are able to disengage and calmly do their job after the screams of the boss. Ordinary people after "such" a "recovery program" is needed. They drink corvalol or valerian, tea or coffee, have a long smoke break and complain about such injustice to others (colleague, girlfriend or spouse).
They say that what today seems to us a tragedy, tomorrow will be a trifle. Remember that everything in life is temporary. Perhaps they will change your boss. Perhaps you yourself will soon change jobs. And in a week you may not remember the scream of the boss at all. Moreover, there are so many interesting and exciting things in life that really should be kept in mind.
Work is not your whole life, but only part of it. If it does not give you moral satisfaction, treat it simply as a means of earning a living. Get inspired by upcoming paychecks and advances. Think about what things you will spend them on, where you will go on vacation. Every profession and every place of work has its costs. The boss's cry is one of them. If everything else suits you (in particular, the salary), take the job easier.
There is another funny, but very effective way overcome this kind of stress. Remember how Harry Potter and others young wizards taught not to be afraid of some evil spirits? You have to make them look funny! And if you are very sensitive to screaming, you also need to do auto-training. For example, to represent the leader and all subordinates at a masquerade. Someone to wear a suit ladybug, someone to imagine in the role of a sandwich. The fear will pass and you will be able to treat the boss like a ordinary person and not the arbiter of fate. Just try not to laugh at your counterpart right in the face, it will be even worse.
Finally, the last thing you can do is quit. Such an extreme remedy is resorted to by people who are especially sensitive and heightened sense justice. Sensitive - because, in principle, they cannot stand the cry, and not only from the boss, but also from any other person. This is especially true for creative workers. People with a heightened sense of justice believe that there is nothing to yell at me if I am not to blame. Resentment for an unfair attitude on the part of management makes them look for the truth, that is, quit and find a new job where the leader is more fair.
The main thing- remember that serfdom has long been abolished in our country and no one has the right to shout at you. Except when you allow it.
Relationships with superiors play an important role in the scenario career development and business progress. turns out to be a difficult psychological test for many people. When the leader does not control himself, the problem is gaining momentum. Not everyone can tolerate rudeness, but a decent response requires strength. What do you do if your boss is being defiant? How to deal with rudeness and tyranny? When is it better to remain silent and what actions are suitable for emergency situations? Questions will be answered applied psychology business communication.
Leading people is a complex art that requires a set of certain qualities from a person: self-control, flexibility, ambition, sociability, organization ... the list goes on forever. When work in a team does not stick, it is worth thinking about the competence of the boss.
Destructive leaders are the destroyers of the office world and order. You can’t cook porridge with them, and you can’t solve things. But problems are always in abundance.
Your response to your boss depends on the causes and forms of inappropriate behavior.
Inappropriate Leader Behavior:
These are signs of unprofessionalism. In Russia, the literacy of the managerial level is poorly developed.
Positions often go to the strongest, but not the most worthy. Assess your strengths and capabilities before joining the fight.
The slightest mistake will be your defeat and worsen the situation at work.
If the boss is a tyrant, in a personal conversation you can make an attempt to hurt his conceit. In this case, there are 2 nuances:
During the conversation, do not let's wipe our feet on ourselves, show the inner core and confidence. Do not give in to provocations. If during a conversation the boss attacks you and engages in a skirmish, imagine yourself under the protection of a glass dome. You are inside and the boss is outside. His rough and aggressive lunges bounce off the glass surface without touching you. While you fantasize, the boss will cool off. Start talking when the boss has let off steam and finished his tirade. Do not interrupt, do not try to shout down the boss, as you will aggravate the situation.
A person receives about 80% of information in a non-verbal way! If you build a model of behavior correctly, the information will be firmly entrenched in the boss at a subconscious level.
Be serious. Women in communication with men on a subconscious level use a smile to achieve sympathy. AT business relations this trick may not work.
Smiling awkwardly, you show gentleness and provoke an attack, especially a sadist, dictator and actor. Emotionless facial expression cools the boss's ardor.
Coping with habitual non-verbal reactions is difficult, but necessary if you want to show your boss his place.
When choosing a response method, focus on own forces and character of the leader. The more you take into account individual factors, the more effective your behavior will be.
Conflicts with superiors are easier to prevent than to deal with their consequences.
You can find a balance of relationships with any boss. Be careful and don't be afraid of guidance.
